最新の1Z0-465問題集で試験を準備する

Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?

• A. Remove the related answers widget from the Customer Portal page.
• B. Block the irrelevant answers from Learned Links.
• C. Remove the irrelevant answers from manually related answers.
• D. Delete the irrelevant answers from Sibling Answers.

Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

• A. SRCH_KEY_WEIGHT
• B. SRCH_ATTACH_WEIGHT
• C. SRCH_BODY_WEIGHT
• D. SRCH_CAT_WEIGHT
• E. SRCH_DESC_WEIGHT
• F. SRCH_SUBJECT_WEIGHT
• G. SRCH_PROD_WEIGHT

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

• A. The client has not refreshed the incident in the incident workspace.
• B. Your customer's agents must log out and log back in.
• C. The Auto Build product disposition links is not selected.
• D. The incident workspace does not have a filter workspace rule assigned.
• E. The enable product disposition linking is not selected.

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be place.
-All incidents received will via a web from that your customer manages which is automatically forwarded to the Oracle Rightnow CX Service mail server. -All incident data will be formatted exactly in the same manner in each email using the following
format: -Last Name -First Name -Product -Serial Number -Question
Requirements:
-Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents. -If the serial number is greater than 500000 set the value of the custom field "Risk Management"
Yes. -Capture the "Product" field from the email and populate the product in the incidents.prod_id field. -Capture the Last and First names from the email and populate the product contact.last_name
and contacts.first_name fields. -Create tabs for each product linking to the product information page on your customer's web site. -Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

• A. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• B. Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.
• C. Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
• D. Create tabs for each product linking to the product information page on the customer's web site.
• E. If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes
• F. Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.

When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

• A. Graphs
• B. Non Selectable Filters
• C. Permissions
• D. Column Headings
• E. Report Heading
• F. Schedules