最新のEX0-001問題集で試験を準備する

EXIN EX0-001 試験概要:

EXIN EX0-001 試験シラバストピック:

EXIN ITIL Foundation (syllabus 2011) 認定 EX0-001 試験問題：

問題 #1

Which of the following activities is be performed by access management?

A. Managing access to the service desk
B. Managing the rights to use a service or group of services
C. Managing access to computer rooms and other secure locations
D. Providing physical security for staff data centers and other buildings

問題 #2

Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A. Business management
B. The change manager
C. IT management
D. Service desk manager

問題 #3

Which process is responsible for managing relationships with vendors?

A. Supplier management
B. Continual service improvement
C. Change management
D. Service portfolio management

問題 #4

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

A. Functions and Processes
B. Markets and Customers
C. People, products and technology
D. Applications and Infrastructure

問題 #5

What is most likely to cause a loss of faith in the Service Level Management process?

A. Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
B. Involving customers in drafting Service Level Requirements
C. Inclusion of items in the SLA that cannot be effectively measured
D. Measurements that match the customer's perception of the service

解説：