最新のITILFND_V4問題集で試験を準備する

EXIN ITILFND_V4 試験概要:

EXIN ITILFND_V4 試験シラバストピック:

EXIN ITIL 4 Foundation 認定 ITILFND_V4 試験問題：

問題 #1

Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service
B. Costs removed from the consumer by the service
C. Outputs of the service received by the consumer
D. Costs imposed on the consumer by the service

問題 #2

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A. Service desk
B. Continual improvement
C. Problem management
D. Service request management

問題 #3

Which statement about service offerings is CORRECT?

A. Service offerings include the transfer of goods from the consumer to the provider
B. Service offerings describe how providers and consumers cooperate to co-create value
C. Each service should be described to consumers as a single service offering
D. The same product can be used as a basis for more than one service offering

問題 #4

What is recommended by the guiding principle 'progress iteratively with feedback'?

A. A current state assessment that is carried out at the start of an improvement initiative
B. An assessment of how all the parts of an organization will affect an improvement initiative
C. The identification of all interested parts at the start of an improvement initiative
D. An improvement initiative that is broken into a number of manageable sections

問題 #5

Where are the details of the required performance outcomes of a service defined?

A. Service offerings
B. Service components
C. Service level agreements
D. Service requests

解説：