EXIN ITIL Foundation (syllabus 2011) 認定 EX0-117 試験問題:

1. Why is it important for service providers to understand patterns of business activity (PBA)?

A) IT service providers CANNOT schedule changes until they understand PBA
B) PBA are based on organizational roles and responsibilities
C) Demand for the services delivered by service providers are directly influenced by PBA
D) Understanding PBA is the only way to enable accurate service level reporting

2. Which of the following is the BEST description of a service-based service level agreement (SLA)?

A) An SLA for a service with no customers
B) The SLA covers an individual customer group for all services they use
C) The SLA covers one service, for all the customers of that service
D) An SLA that covers all customers for all services

3. Which reason describes why ITIL is so successful?

A) The five ITIL volumes are concise
B) It tells service providers exactly how to be successful
C) It is not tied to any particular vendor platform
D) It is designed to be used to manage projects

4. Which of the following is NOT an objective of service transition?

A) To provide quality knowledge and information about services and service assets
B) To provide training and certification in project management
C) To ensure that a service can be operated, managed and supported
D) To plan and manage the capacity and resource requirements to manage a release

5. Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B) Public frameworks are prescriptive and tell you exactly what to do
C) Public frameworks are always cheaper to adopt
D) Proprietary knowledge has been tested in a wide range of environments

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