PMI Project Management Office Certified Professional 認定 PMI-PMOCP 試験問題:

1. Due to a recent organizational transformation, the PMO has been excluded from strategic meetings and discussions. Although still responsible for program and project performance reporting, business representatives are now bypassing the PMO and directly approaching project managers for specific performance updates.
What actions should the PMO professional take to ensure the PMO remains valued by the organization?

A) Redesign the PMO reports based on the type of information the project managers are providing to the business representatives.
B) Request project managers to continue following the established process of reporting to the PMO.
C) Consult with the business representatives to determine what they would like to change in the reports they are receiving from the PMO.
D) Meet with business representatives individually to understand their current needs and adjust the PMO services accordingly.

2. In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?

A) Suggest the centralization of project resource management and align the project plans to their availability.
B) Support delivery managers and sales representatives in managing relationships with clients.
C) Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
D) Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.

3. A manufacturing company is in the process of establishing its PMO, and the PMO professional leading it recognizes that securing executive sponsorship and ongoing support is crucial for the PMO's success and mandate.
How should the PMO professional effectively secure and maintain executive sponsorship for the PMO?

A) Rely on the company's leadership to naturally recognize the PMO's value over time without needing to actively seek out sponsorship or support, assuming the results will speak for themselves.
B) Emphasize that the PMO is using recommended best practices and frameworks, showcasing its operational excellence to win executive support.
C) Ensure the PMO follows the newest PMO models, providing a comprehensive set of strategic services that should be implemented to guarantee long-term success and gain executive sponsorship.
D) Align the PMO's objectives and services with the company's strategic goals and focus on delivering quick wins to ensure initial attention and support.

4. Two years ago, a software company implemented an agile culture and adopted Scrum as a framework for product development. During those 2 years, the company's senior management struggled with the link between the product value generated and the business objectives.
What should the PMO professional do to bridge this gap?

A) Advise the board to move to a hybrid approach for its product development.
B) Provide a report with agile team metrics, including velocity and burn charts.
C) Create a benefits map for the company's initiatives and products.
D) Develop a dashboard to show the product portfolio's progress.

5. A PMO professional recently joined an established PMO with a customer feedback system in place. However, the feedback has not been systematically analyzed or used to drive improvements in service delivery. The PMO services align with standard methodologies, but PMO customers feel their evolving needs are not being adequately met.
What should the PMO professional do to ensure the feedback system is effectively utilized to enhance PMO service delivery?

A) Continue delivering PMO services according to established processes and use the feedback system only for major service redesigns.
B) Conduct a one-time review of all feedback received over the past year and make immediate adjustments to the PMO services.
C) Implement a process for regularly analyzing feedback and integrating insights into ongoing service improvements, ensuring alignment with customers' needs.
D) Focus on gathering additional metrics from other departments to complement the existing feedback, assuming that this will better inform any future adjustments.

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