PMI Project Management Office Certified Professional 認定 PMI-PMOCP 試験問題:

1. The PMO established an online community for sharing best practices 2 years ago. The community has grown over time and the PMO is considering increasing the services provided to include some in-person events based on customer feedback. The content for the events has been fully designed with special attention to new trends in the market and concrete applications within the performing organization.
What should the PMO lead do to onboard this new service?

A) Share the details of the in-person events in the next executive leadership meeting.
B) Call for volunteers to help gather feedback regarding the future in-person events.
C) Discuss the additional content for the in-person events with the project manager.
D) Create a detailed communications management plan to introduce the in-person events.

2. A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO's capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A) Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.
B) Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
C) Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.
D) Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.

3. A newly appointed PMO professional for a startup specializing in mobile analytics has been tasked with establishing a PMO to streamline project management processes and ensure successful delivery.
Which step should the PMO professional prioritize to gain approval from the CEO to sponsor the initiative?

A) Analyze potential risks and mitigation strategies associated with the PMO functions and services.
B) Draft a project charter to outline the benefits and objectives of the PMO and have it approved by the sponsor.
C) Implement PMO processes immediately to demonstrate the potential benefits and get buy-in.
D) Work with the CEO to identify and understand the needs and goals of the company's potential PMO customers.

4. A newly hired PMO professional is tasked with improving the executives' level of satisfaction with the PMO's performance. The PMO was established last year and has not been very successful in attending to the needs of the PMO customers.
Which two actions should the PMO professional take to address this issue? (Choose 2)

A) Measure how well the organization manages portfolios, programs, and projects to assess the PMO's overall maturity.
B) Review the compliance of PMO customers with the PMO processes to evaluate the PMO's maturity.
C) Evaluate the organization's project management capability across departments to determine the PMO's maturity level.
D) Ensure that the services the PMO provides are the correct ones for the current PMO customers' needs.
E) Assess the maturity of the services the PMO is delivering and determine which services need to elevate their proficiency levels.

5. A PMO professional has been tasked with assessing and improving the competencies of the PMO team to better support the wide range of services the PMO provides. For example, the competencies required for a portfolio management service may differ significantly from those needed for training and mentoring services.
What steps should the PMO leader take to ensure the PMO team's competencies align with the diverse services provided?

A) Rotate PMO team members through various PMO services to gain exposure to different areas, assuming that hands-on experience alone will develop the necessary skills for each PMO service.
B) Conduct a general competency assessment for the entire PMO team and create a single training program covering basic project management skills for all team members.
C) Meet with PMO customers to understand their expectations and develop a competency matrix that maps PMO team members' current skills to the specific needs of each PMO service.
D) Focus only on developing the competencies related to the PMO's most commonly used services, ensuring efficiency in training and the reduction of costs.

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