最新のITILFND問題集で試験を準備する

EXIN ITILFND 試験概要:

EXIN ITILFND 試験シラバストピック:

EXIN ITIL - Foundation 認定 ITILFND 試験問題：

1. What is the act of transforming resources and capabilities into valuable service better known as?

A) Service management
B) Resource management
C) Service support
D) Incident management

2. Which of the following statements is CORRECT for every process?
1 . It delivers its primary results to a customer or stakeholder
2 . It defines activities that are executed by a single function

A) 1 only
B) 2 only
C) Neither of the above
D) Both of the above

3. Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels

A) A configuration management database (CMDB)
B) The change schedule
C) The service portfolio
D) The service knowledge management system (SKMS)

4. Which one of the following activities is NOT part of the Deming Cycle?

A) Act
B) Do
C) Plan
D) Co-ordinate

5. . Which is the CORRECT description of an outcome?

A) The result of carrying out an activity, following a process, or delivering an IT service
B) The inputs that trigger an action for an activity, process or IT service
C) The prediction of the future demand requirements for an activity, process or IT service
D) The design and development of the activities that make up a process or IT service

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