最新のISO20KF問題集で試験を準備する

EXIN ISO20KF 試験概要:

EXIN ISO20KF 試験シラバストピック:

EXIN ISO / IEC 20000 Foundation 認定 ISO20KF 試験問題：

1. What is the recommendation with regard to the implementation of an emergency Change?

A) Where possible the Change process should be followed.
B) There is a separate process for emergency Changes.
C) The Change process should be completely bypassed.
D) Only the senior manager should authorize emergency Changes.

2. What does the concept of "quality" comprise?

A) satisfying customer requirements
B) maximizing utilization of personnel capacity
C) gaining ISO/IEC 20000 certification
D) execution of Service Level Agreements (SLAs) only

3. What details should be recorded as a baseline prior to implementing a plan for service improvement?

A) number of staff involved
B) time taken to operate the process
C) service quality and levels
D) backlog of changes for the service

4. What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

A) to ensure that subcontracted suppliers meet contractual requirements in all circumstances
B) to ensure that a process exists for the procurement of suppliers
C) to ensure that supplier processes and procedures are defined where outsourced
D) to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business

5. According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

A) quarterly
B) annually
C) monthly
D) only when there is a businessneed to change the service

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