最新のITIL-Foundation問題集で試験を準備する

ITIL ITIL-Foundation 試験概要:

ITIL ITIL-Foundation 試験シラバストピック:

ITIL Foundation Certification - IT Service Management 認定 ITIL-Foundation 試験問題：

問題 #1

What is the CORRECT definition of service management?

A. A group of events that meet the demand from customers for services that they receive
B. A set of specialised organisational capabilities for delivering value to customers in the form of services
C. A group of people that manages services to fulfil the needs of users and customers
D. A set of specialised assets for transitioning services into the live operational environment

問題 #2

What guidance does ITIL give on the frequency of production of service reporting?

A. Reports should be produced weekly
B. Service reporting intervals must be the same for all services
C. Reporting intervals should be set by the service provider
D. Service reporting intervals must be defined and agreed with the customers

問題 #3

What is the primary focus of business capacity management?

A. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Review of all capacity supplier agreements and underpinning contracts with supplier management
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

問題 #4

Which service lifecycle stage supports the creation of a portfolio of quantified services?

A. Service strategy
B. Service operation
C. Service level management
D. Service design

問題 #5

Which service lifecycle stage provides the following values to the business?

A. Service strategy
B. Service operation
C. Service transition
D. Service design

解説：