最新のISEB-ITILF問題集で試験を準備する

ISEB ISEB-ITILF 試験概要:

ISEB ISEB-ITILF 試験シラバストピック:

ISEB The Foundation Examination - ITIL® 認定 ISEB-ITILF 試験問題：

1. Which of the following identifies the purpose of design coordination?

A) Designing of all the links between every service design process and all other processes in the service lifecycle
B) Ensuring all service designs have availability designed into them
C) Control of all supplier relationships from design right through to the production environment
D) Provide a single point of control for all activities and processes within the service design stage of the lifecycle

2. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) Operational level agreements (OLAs)
B) Third-party contracts
C) Service level agreements (SLAs)
D) The service portfolio

3. Which one of the following is NOT an aim of the change management process?

A) To ensure that changes are recorded and evaluated
B) To ensure the impact of changes are understood
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To deliver and manage IT services at agreed levels to business users

4. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

5. Which of the following is the best definition of service management?

A) The ability to keep services highly available to meet the business needs
B) An internationally recognized methodology to provide valuable services to customers
C) A set of specialized organizational capabilities for providing value to customers in the form of services
D) A complete set of all the documentation required to deliver world class services to customers

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