Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test 認定 2M00001A 試験問題:

1. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has minimal IT support, and are risk adverse
B) The business makes de-centralized purchase decisions
C) The business has extensive internal IT support with outsourcing
D) The business' environment is complex, customized multi-vendor, highly scaled integration critical
E) The business uses limited customization, 1-2 Vendors
F) The business makes centralized purchase decisions

2. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

3. HOTSPOT
Match the customer value proposition on the left to the message type on the right. (For each customer value proposition, select the corresponding message type from the drop-down list.)

4. If a customer answers yes to the question: Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

5. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

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