Nokia SDM Certification - PS NSOP 認定 SDM_2002001030 試験問題:

1. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
D) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's

2. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

3. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
B) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
C) Do nothing, the performance problems are customer's responsibility in this case.
D) Request NPO resources and start troubleshooting.

4. NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A) A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.
B) A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
C) The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).
D) The technician will support the subcon only after a newly created change request is approved.

5. What is the formula of the "value of risk" in the quantitative risk analysis?

A) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).
B) = (The impact of risk in EUR) * (the probability of occurrence in %).
C) = (The risk contingency budget in EUR) / (the probability of occurrence in %).
D) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).

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