最新のITIL-4-MSF問題集で試験を準備する

Peoplecert ITIL-4-MSF 試験概要:

Peoplecert ITIL-4-MSF 試験シラバストピック:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil 認定 ITIL-4-MSF 試験問題：

1. Which is a practice success factor for the service desk practice?

A) Ensuring that multichannel communication is used and improved wherever possible
B) Enabling and continually Improving effective, efficient, and convenient communications between the service provider and its users
C) Overcoming the challenge of the limited scalability or voice and video cell channels
D) Enabling and continually Improving effective, efficient, and convenient communications between the Service desk and its staff

2. An organization is going to introduce problem management and they are considering who to appoint as a new problem manager. Who is the BEST candidate for the problem manager role?

A) A service desk manager who is an expert at configuring service management tools
B) A business relationship manager who previously worked as a risk manager
C) An enterprise architect who is experienced at defining and documenting processes and workflows
D) A senior technical specialist with a thorough knowledge of the organization's products and architecture

3. An organization is designing a value stream for restoring service to users. At which step in value stream mapping should the user touchpoints be identified?

A) Create a 'to be' value stream map
B) Reflect on the value stream map
C) Define the purpose of the value stream from the business standpoint
D) Identify the scope of the values stream analysis

4. Which statement BEST reflects the ITIL concept of value co-creation?

A) Service providers create all value independently
B) Value emerges through provider and consumer interaction
C) Value depends only on technology
D) Customers receive value automatically

5. An organization is improving its service desk practice. How should the organization use the guiding principle 'start where you are'?

A) Identify metrics that demonstrate the role of the service desk in the service provider and the service consumer organizations
B) Gradually Implement new service desk channels and loots
C) Establish a clear communication channel but use the procedures that are currently available.
D) Standardize operations and automate processes where possible

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