最新のH21-287_V1.0問題集で試験を準備する

What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

• A. It is only used for video calls.
• B. It is the oldest codec and has the widest compatibility.
• C. It uses the most bandwidth, guaranteeing the best quality.
• D. It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.

A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

• A. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
• B. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
• C. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
• D. Using the CRM's public REST API with inbound POST requests to the AICC application server.

The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

• A. True
• B. False

Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

• A. The agent performance report.
• B. An Omni-channel Interaction Journey Report
• C. A separate report for each channel.
• D. The real-time wallboard.

In the context of AICC solution design, what does "horizontal scaling" refer to?

• A. Adding new features to the software.
• B. Expanding the solution to support new geographic regions.
• C. Adding more servers of the same type to a pool to handle increased load.
• D. Increasing the resources (CPU, RAM) of a single server.