HP Delta -Selling HP PPS ServiceOne Services 認定 HP5-H10D 試験問題:

1. Which statement is true?

A) HP earned several recognitions for quality of support experience and excellence in operations.
B) No manufacturer can support HP devices better than HP.
C) More than 60% of customers rated the service provided by HP as excellent.
D) HP provides the exact same service experience in more than 80 countries worldwide.

2. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Hardware Protection Services
B) Mitigation of Risk Services
C) Data Protection Services
D) Equipment Deployment Services

3. Which service offers faulty hardware repair at a designated HP repair center?

A) Offsite repair
B) Travel repair
C) Designated repair center exchange
D) Onsite repair

4. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) One day after expiration of the HP Care Pack Service
B) The HP Care Pack Services registration date
C) The date of the hardware purchase
D) One day after the HP base warranty expires

5. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Lower prices
B) Wider geographical coverage
C) Wider offering
D) Better security services

質問と回答：