Avaya Midsize Solution Design 認定 37820X 試験問題:

1. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that information but it is available with a call center application.
B) IP Office tracks that information and It Is provided In a CSV format.
C) IP Office does not track that Information but It is available using a third-party call accounting application.
D) IP Office tracks that information and It can be reviewed using the built-in reports.

2. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

A) The JBM24/JEM24 button module
B) The built-in volume boost
C) The color display
D) The J100 wireless module

3. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
B) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
C) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
D) To IP Office and anchored In IP Office: A-6

4. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A) Realtime
B) Custom reports
C) Voice Recording Library
D) Agent Dashboards

5. Refer to the Scenario: H&H Ticket.

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

A) Whether they need web collaboration
B) The number of conferences per month
C) Whether they will need recording
D) No additional Information Is needed
E) The number of participant-.

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