EXIN ITIL Foundation (V4) 認定 ITIL 試験問題:

1. Which describes a 'change authority'?

A) A person who approves a change
B) A way to manage the people aspects of change
C) A model used to determine who will assess a change
D) A tool used to help changes

2. Which of the four dimensions focuses or managing data in compliance with industry regulations?

A) Value streams and processes
B) Information and technology
C) Partners and suppliers
D) Organizations and people

3. Which is the BEST example of a standard change?

A) The Installation of a software application in response to a service request
B) The review and authorization of a change requested by a customer
C) The implementation of a critical software patch in response to a vendor security Issue
D) The replacement of a component in response to a major incident

4. How should the workflow for a new service request be designed?

A) Leverage existing workflows whenever possible
B) Use a single workflow for all types of service request
C) Avoid workflows for simple service requests
D) Use different workflows for each type of service request

5. Which is a purpose of the 'engage' value chain activity?

A) Meeting expectations for quality, costs and time-to-market
B) Ensuring the continual improvement of services
C) Ensuring that the organization's vision is understood
D) Providing transparency and good relationships

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