最新のArch-301問題集で試験を準備する

Salesforce Arch-301 試験概要:

Salesforce Arch-301 試験シラバストピック:

Salesforce Certified B2B Solution Architect 認定 Arch-301 試験問題：

1. Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners.
However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers

A) Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
B) Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
C) Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
D) Completely unify all the channel strategies under the acquiring company's brand and strategy.

2. Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

A) Field Service Manager
B) NTO employee representing a typical customer
C) Field Service Agent
D) Business Analyst
E) Project Manager

3. Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A) Create a regular sprint cadence across the different teams to demonstrate new functionality.
B) Utilize the last sprint to include functionality that was missed from previous sprints.
C) Use the last sprint of the release to stabilize it and eliminate identified issues.
D) Fix the scope of the sprint during release planning regardless of how long it takes.

4. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
B) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
C) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

5. AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A) Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
B) Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
C) Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
D) Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

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