最新のITIL問題集で試験を準備する

EXIN ITIL 試験概要:

EXIN ITIL 試験シラバストピック:

EXIN ITIL Foundation (V4) 認定 ITIL 試験問題：

問題 #1

Which is a recommendation of the guiding principle 'think and work holistically'?

A. Conduct a review of existing service management practices and decide what to keep and what to discard
B. Review service management practices and remove any unnecessary complexity
C. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
D. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

問題 #2

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Change enablement
B. Information security management
C. Service configuration management
D. Problem management

問題 #3

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A. Service level management
B. Problem management
C. Service request management
D. Incident management

問題 #4

Which practice is responsible for moving new or changed components to live or other environments?

A. Supplier management
B. Change enablement
C. Release management
D. Deployment management

問題 #5

Which term is used to describe the prediction and control of income and expenditure within an organization?

A. Charging
B. Budgeting
C. Governance
D. Accounting

解説：