最新のCPXP問題集で試験を準備する

The Beryl Institute CPXP 試験概要:

The Beryl Institute CPXP 試験シラバストピック:

The Beryl Institute Certified Patient Experience Professional 認定 CPXP 試験問題：

1. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Leader rounding
B) Bedside shift report
C) Hourly rounding
D) Bedside surveys

2. Which is a fundamental rule to follow when creating data illustrations?

A) Maintain a ratio of 1:2 between the vertical and horizontal axes.
B) Use plenty of text and special graphing features in order to clearly communicate to the reader.
C) Label everything appropriately so that the reader does not misinterpret the data.
D) Accompany the graph with a brief narrative description.

3. A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?

A) An inter-rater reliability tool
B) A Six Sigma control plan
C) A regression analysis
D) A "5 Whys" exercise

4. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient assessment of safety, access to care, availability of information, and patient engagement
B) Patient perceptions on quality of care, communication, physical environment, and emotional support
C) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
D) Patient assessment of outcomes, physical environment, communication, and family/care partner participation

5. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Determining the healthcare priorities of the community served
B) Measuring a healthcare organization's performance on patient satisfaction
C) Identifying top opportunities for patient experience improvement
D) Understanding why patients feel a certain way about their care experiences

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